FAQ

Yes. Every order includes a contract before payment is completed.

The contract outlines the vehicle details, total amount, shipping terms, inspection period, and return conditions so the buyer has full clarity before moving forward.

No. Your order is not considered final until payment is confirmed.

You may review the contract and invoice first, then decide whether you want to proceed.

Yes. A vehicle can be reserved once payment has been fully confirmed.

After payment confirmation, we can hold the vehicle and arrange delivery whenever you want.

Yes. After full payment confirmation, delivery can be scheduled according to your preferred timing.

This gives buyers flexibility to receive the vehicle when it is most convenient.

Yes. Once payment is confirmed, the vehicle can remain reserved until you request shipment.

This option is useful if you want to secure the vehicle now and receive it later.

Shipping usually takes between 7 and 14 business days depending on your location.

Remote areas may take slightly longer, while metro destinations are often delivered faster.

Yes. Shipping is included in the advertised vehicle price.

There are no additional delivery charges added at checkout for standard delivery within Australia.

Yes. We arrange delivery across Australia.

We work with insured vehicle transport partners to deliver directly to the address provided by the buyer.

Once payment is fully confirmed, we finalize the shipping process and prepare the vehicle for dispatch.

The vehicle is then scheduled for transport and delivered to your location.

Our marketplace operates through a consignment process.

This means vehicles are listed and sold on behalf of their sellers while we manage the order flow, buyer documentation, invoice, and delivery coordination.

Because our vehicles are sold through a consignment sales model, direct in-person access is not allowed.

If buyers and sellers meet directly, the marketplace commission charged to the seller may be bypassed. For this reason, we do not allow physical pre-sale visits and instead include shipping and a full post-delivery inspection period to protect the buyer.

No. Local pickup is not available under our consignment policy.

All vehicles are delivered through our approved transport process.

Shipping is included specifically because the vehicles are sold under consignment and pre-sale visits are not allowed.

This allows the buyer to receive the vehicle safely, inspect it at home, and evaluate it during the inspection window.

Vehicles remain with the seller until the transaction is completed and shipment is arranged.

Once payment is confirmed, the vehicle is collected and sent to the buyer.

Not necessarily. Many vehicles are sold through our platform under consignment agreements.

Our role is to manage the transaction flow and provide a structured marketplace experience for both parties.

The buyer benefits from clear documentation, included delivery, and an inspection period after receiving the vehicle.

This structure gives the buyer time to assess the vehicle properly without needing to travel to the seller.

Once payment is confirmed, the vehicle is prepared for transport through the seller side and the shipping network involved in the delivery process.

We coordinate the transaction flow to keep delivery organized and documented.

Yes. It provides a structured purchase route with contract, invoice, delivery, and inspection.

Instead of informal direct deals, the buyer benefits from a documented marketplace transaction.

You receive a contract and invoice before payment.

Additional ownership and transaction documents are provided as part of the normal completion process.

Yes. Every vehicle comes with a 10-day inspection period.

This gives you time to inspect, test, and verify the vehicle after it arrives.

The inspection period is 10 days from the date of delivery.

This period is intended to give buyers enough time to review the vehicle properly.

Yes. You may test drive the vehicle during the 10-day inspection period.

This helps you evaluate drivability, comfort, and general condition.

Yes. You may have the vehicle inspected by your mechanic or workshop of choice.

Independent inspection is one of the main reasons the 10-day period exists.

If you are not satisfied during the 10-day inspection window, you may request a return.

Our process is designed to prioritize buyer confidence and post-delivery verification.

Yes. If the return is requested within the inspection period and under the applicable terms, a full refund is issued.

The buyer is not expected to keep a vehicle they are not comfortable with.

Return transport is handled through our process.

The goal is to keep the transaction buyer-friendly and low-risk.

You simply contact our support team during the inspection period and explain that you want to start the return process.

We will guide you through the next steps.

Refund timing depends on the return completion process, but it is handled promptly once the vehicle is returned under the agreed conditions.

Our support team keeps the buyer informed throughout the process.

If there is a serious issue at delivery, contact support immediately.

In most cases, the inspection period is the proper stage for evaluation because it gives you enough time to inspect the vehicle properly.

No. Shipping is already included in the vehicle price.

There are no extra standard delivery charges due at handover.

Yes. The payment process is structured around official invoice and contract documentation.

The buyer receives payment details through a formal transaction flow rather than through an informal listing chat.

Payment should be made only after you have reviewed your contract and invoice and are ready to proceed.

This ensures you understand the transaction before confirming it.

Yes. An invoice is provided before payment is completed.

This gives the buyer a formal record of the transaction details and payment instructions.

Bank transfer is the standard payment method used in our transaction process.

The exact payment details appear in the invoice.

No. We aim to keep pricing clear and transparent.

Shipping is included in the price, and the buyer reviews the invoice before payment.

Yes. If payment has not yet been completed, you may decide not to continue.

This gives buyers time to review everything without pressure.

Financing is currently unavailable.

It is expected to become available again starting June 1.

Financing is expected to resume from June 1.

Until then, purchases can be completed through the standard payment process.

When financing is active again, it will require a 30% down payment.

Repayment terms can go up to a maximum of 60 installments.

At the moment, financing is temporarily unavailable.

If you want updates, contact support and we can assist you once it becomes available again.

Reservation is tied to full payment confirmation.

If financing becomes available again and applies to your case, our team can provide guidance at that time.

Yes. If you want to sell your vehicle through our platform, contact us through the contact page.

Please use the contact page here: /contact

To start the process, contact our team through the contact page.

We will explain the next steps and whether your vehicle is suitable for our marketplace.

Yes. Seller commission applies under our consignment model.

This is one of the reasons direct buyer-seller meetings are not allowed before the transaction is completed through the platform.

Yes. Our team can help with questions about vehicles, payment, contract, delivery, inspection, or consignment.

Use the contact page if you need direct assistance.

Yes, in many cases the delivery address can be updated before shipment is finalized.

You should notify support as early as possible if a change is needed.

Yes. Vehicle delivery is arranged through insured transport services.

This helps protect the shipment while the vehicle is in transit.

Shipping updates are provided as the transport process moves forward.

Availability of tracking details may depend on the route and carrier involved.

If a delay occurs, our team updates the buyer and continues coordinating the shipment.

Delivery times can vary depending on distance, route, and transport scheduling.

Because the buyer receives clear documents before payment, shipping is included, and the vehicle can be inspected after delivery for 10 days.

This structure is intended to reduce buyer risk while keeping the transaction organized through the marketplace.